Shipping & Returns

See our HOLIDAY DELIVERY estimates in the table below to receive your bag before the 24th.*
BERLINER, showroom pick up available until Monday 23rd at 12pm at Sredzkistr. 57, 10405 Berlin.

*Please note that delivery is dependent of DHL and can be subjected to weather delays. Delivery times are estimates and should be used as a guide.

  • Free standard shipping within the EU for orders above 275€
  • 10€ flat rate for orders placed within the EU below 275€
  • 25€ flat rate for orders placed outside of the EU
  • Free returns within 30 days from reception
  • No shipping fee applies if the order is picked up at the Berlin showroom on Sredzkistr. 57 10405 Berlin

IMPORTANT - BAG FRIDAY RETURNS

During Bag Friday, you can return your bag 30 days after reception of your order at your own cost (the free return policy won't apply for all orders placed with a Bag Friday discount code between Friday 29.11.2019 at 12am to Monday 02.12.2019 at 11.59pm). 
> If you wish to return a bag purchased with the 20% offer, you will be refunded of the entire amount paid.  
> If you purchased one of the Shopper's combos and wish to return one of the bags, the promotional deal no longer applies and the discounted amount will be forfeited. Please consult chart below:
COMBOS
OFFER DURING BAG FRIDAY 
REFUND AMOUNT IF RETURNING THE SHOPPER
REFUND AMOUNT IF RETURNING THE SECOND BAG
SHOPPER + MINI BAG
533,50 EUR
(instead of 618 EUR)
364,50 EUR
84,50 EUR
SHOPPER + POUCH
563,50 EUR (instead of 678 EUR)
334,50 EUR
114,50 EUR
SHOPPER + LAPTOP BAG
573,50 EUR (instead of 698 EUR)
324,50 EUR
124,50 EUR
SHOPPER + BUCKET BAG
583,50 EUR (instead of 718 EUR)
314,50 EUR
134,50 EUR

 

*Please note that some products may have higher lead times than others. If applicable, expected delivery delays will be communicated on product pages via note.

All orders placed will be handed over to DHL within the next business day. Once the parcel has been shipped you will be provided with a tracking code via email. Please allow 24-48 hours for your tracking details to update.

Average Delivery Times per Country (business days)

Country
Average Delivery Time (business days)
Place order before
Berlin
Same day showroom pick up
For showroom pick-up on Monday, 12/23 please order by 12/22/2019, 12:00 AM
Germany
2 business days
Standard Shipping: 12/20/2019, 12:00 PM
Express Shipping: 12/22/2019, 12:00 PM
Austria
business days
Standard Shipping: 12/18/2019, 12:00 PM
Express Shipping: 12/20/2019, 12:00 PM
Switzerland
business days
Standard Shipping: 12/17/2019, 12:00 PM
Express Shipping: 12/19/2019, 12:00 PM
United Kingdom
business days
Standard Shipping: 12/17/2019, 12:00 PM
Express Shipping: 12/219/2019, 12:00 PM
Belgium
business days
Standard Shipping: 12/18/2019, 12:00 PM
Express Shipping: 12/20/2019, 12:00 PM
France
business days
Standard Shipping: 12/17/2019, 12:00 PM
Express Shipping: 12/19/2019, 12:00 PM
Netherlands
3 - 4 business days
Standard Shipping: 12/17/2019, 12:00 PM
Express Shipping: 12/19/2019, 12:00 PM
Ireland
6 business days
Standard Shipping: 12/15/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM
Portugal
5 business days
Standard Shipping: 12/16/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM
Spain, Italy
4 business days
Standard Shipping: 12/17/2019, 12:00 PM
Express Shipping: 12/19/2019, 12:00 PM
Malta
6 business days
Standard Shipping: 12/15/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM
Norway, Finland, Estonia, Latvia, Denmark
3 - 8 business days
Standard Shipping: 12/12/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM
Eastern Europe
3 - 7 business days
Standard Shipping: 12/13/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM
UAE, USA, Australia, South Korea, Hong Kong, Thailand, Japan, Singapore
10 - 15 business days
Standard Shipping: 12/06/2019, 12:00 PM
Express Shipping: 12/18/2019, 12:00 PM


Not seeing your country? Feel free to contact us at hello@jenah-st.com and ask for estimated delivery time for your country specifically.

Customs, Taxes, Duties & Fees

When ordering from jenah-st.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.

Shipping internationally in most cases is not an issue at all and will result in no additional fees. However, the following needs to be read and understood before ordering from our website.

Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still be subjected to import taxes, customs duties and fees levied by the destination country. In these cases DHL will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, Jenah St. reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Return Policy

Any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 30 days of delivery. We offer easy returns for all of our customers be it domestic or internationally. Expedited shipping charges are non-refundable. In case of any product that is in unacceptable condition such as worn, used, scratched or damaged Jenah St. reserves the right to deny the return claim and reimbursement. In such cases Jenah St. would return the item to the buyer at the expense of the buyer.

Return Policy Process

Please note that the customer needs to contact the Jenah St. support team to initiate a return at the following address: hello@jenah-st.com

The team will then tell the customer what is the process to be followed. 

Any Question?

We will be happy to answer any question you sent us at the following address: hello@jenah-st.com

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