Shipping & Returns

*** Orders placed during the 40% flash Sales, can be returned 30 days after reception at your own cost (the free return policy won’t apply for orders placed from Monday 23.11.2020 at 9 am to Wednesday 02.12.2020 at 11.59 pm).***
  • Free standard shipping within the EU for orders above 275€
  • 10€ flat rate for orders placed within the EU below 275€
  • 25€ flat rate for orders placed outside of the EU
  • Free returns within 30 days from reception
  • No shipping fee applies if the order is picked up at the Berlin showroom on Sredzkistr. 57 10405 Berlin

 All orders placed will be handed over to DHL within the next business day. Once the parcel has been shipped you will be provided with a tracking code via email. Please allow 24-48 hours for your tracking details to update.

Average Delivery Times per Country (business days)

Average Delivery Time (business days)
Same day showroom pick up
2 business days
business days
business days
United Kingdom
business days
business days
business days
3 - 4 business days
6 business days
5 business days
Spain, Italy
4 business days
6 business days
Norway, Finland, Estonia, Latvia, Denmark
3 - 8 business days
Eastern Europe
3 - 7 business days
UAE, USA, Australia, South Korea, Hong Kong, Thailand, Japan, Singapore
10 - 15 business days


*Please note that some products may have higher lead times than others. If applicable, expected delivery delays will be communicated on product pages via note.

Not seeing your country? Feel free to contact us at and ask for estimated delivery time for your country specifically.

Customs, Taxes, Duties & Fees

When ordering from, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.

Shipping internationally in most cases is not an issue at all and will result in no additional fees. However, the following needs to be read and understood before ordering from our website.

Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still be subjected to import taxes, customs duties and fees levied by the destination country. In these cases DHL will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, Jenah St. reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Return Policy

Any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 30 days of delivery. We offer easy returns for all of our customers be it domestic or internationally. Expedited shipping charges are non-refundable. In case of any product that is in unacceptable condition such as worn, used, scratched or damaged Jenah St. reserves the right to deny the return claim and reimbursement. In such cases Jenah St. would return the item to the buyer at the expense of the buyer.

Return Policy Process

Please note that the customer needs to contact the Jenah St. support team to initiate a return at the following address:

The team will then tell the customer what is the process to be followed. 

Any Question?

We will be happy to answer any question you sent us at the following address:

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