Shipping & Returns

 

Free returns worldwide within 30 days. 

Please note that delivery is dependent of DHL and can be subjected to weather delays. 

  • Shipping within Europe for orders above 300€ is FREE
  • EU orders below 300€ will be charged at a fixed rate of 10€
  • International shipping (outside of European Union) will be charged at a fixed rate of 25€

*Please note that some products may have higher lead times than others. If applicable, expected delivery delays will be communicated on product pages via note.

All orders placed will be handed over to DHL within the next business day. Once the parcel has been shipped you will be provided with a tracking code via email. Please allow 24-48 hours for your tracking details to update.

Average Delivery Times per Country (business days)

Country Average Delivery Time
Germany 2 days
Austria 3 days
Switzerland 4 days
United Kingdom 4 days
Belgium 3 days
France 4 days
Netherlands 3 - 4 days
Ireland 6 days
Portugal 5 days
Spain, Italy

4 days

Malta 6 days
Norway, Finland, Estonia, Latvia, Denmark 3 - 8 days
Eastern Europe 3 - 7 days
UAE, USA, Australia, South Korea, Hong Kong, Thailand, Japan, Singapore 10 - 15 days


Not seeing your country? Feel free to contact us at hello@jenah-st.com and ask for estimated delivery time for your country specifically.

Customs, Taxes, Duties & Fees

When ordering from jenah-st.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.

Shipping internationally in most cases is not an issue at all and will result in no additional fees. However, the following needs to be read and understood before ordering from our website.

Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still be subjected to import taxes, customs duties and fees levied by the destination country. In these cases DHL will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.

In case additional charges apply upon reception and you choose to not pay, Jenah St. reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

Return Policy

Any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 30 days of delivery. We offer easy returns for all of our customers be it domestic or internationally. Expedited shipping charges are non-refundable. In case of any product that is in unacceptable condition such as worn, used, scratched or damaged Jenah St. reserves the right to deny the return claim and reimbursement. In such cases Jenah St. would return the item to the buyer at the expense of the buyer.

Return Policy Process

Please note that the customer needs to contact the Jenah St. support team to initiate a return at the following address: hello@jenah-st.com

The team will then tell the customer what is the process to be followed. 

Any Question?

We will be happy to answer any question you sent us at the following address: hello@jenah-st.com